Communication Policy

11-4-2022
Your search results

This policy describes our policies and procedures on communication methods and the rules and regulations in compliance with TCPA. 

Regentology (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Communication Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Regentology.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this communication policy carefully. If you do not agree with the terms of this communication policy, please do not access the site.

Our partners include real estate brokers, real estate agents, mortgage brokers, mortgage loan officers, insurance agents, insurance companies, and all referral partners/affiliates, registered with Smart Start Real Estate, DMV Home Rebate, Regentology, Agento, Brokerly, Techception, KiddoTurf, WeddingHub, Dataology, Equinox Holdings, Equinox goods, & Medixie.

We may communicate with you through SMS, Apple’s Game Center, Facebook, Google, Instagram, Pinterest, Twitter, Whatsapp, Viber, WeChat, Emails, Apps, or any available channel on behalf of ourselves, our affiliates, and advertisers.

You are authorizing Regentology.com and its corporate parents, affiliates, and partners to deliver or cause to be delivered to you (including through agents and authorized third parties) telemarketing promotions for products or services in addition to those about which you are applying, but that may be of interest to you using an automatic telephone dialing system or an artificial or prerecorded voice and text messages to the phone numbers you provided. You are not required to sign this agreement as a condition of purchasing any property, goods, or services.

We reserve the right to make changes to this Communication Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Communication Policy. Any changes or modifications will be effective immediately upon posting the updated Communication Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Communication Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Communication Policy by your continued use of the Site after the date such revised Communication Policy is posted.  

Consent varies based on the types of conversations the company has with its clients. (Conversational, Informational, Promotional, etc.) and on the nature of the conversation (Transactional or Promotional).

Conversational SMS/text messaging is a one-on-one two-way conversation between the company and its existing customers or known contacts with an existing business relationship.

If a customer texts us first and we respond quickly with a single message, then it is likely conversational. As long as the company responds with relevant information, then verbal and written permission is not required. This is called implied consent.

Informational SMS/Text & Voice Recordings: Informational messaging takes place when a contact gives the company their phone number and agrees to be contacted in the future. For informational text messaging, the customer does need to agree to receive texts specifically for informational purposes.

This is called express permission. Contacts may grant us this permission via text opt-in, on a form, on a website, verbally, or with written permission.

Promotional Text Messaging: Promotional texts are texts that directly promote, market, and sell your business,  or its services. Contacts may sign a form, check a box online, etc. to receive promotional text messages.

Text Message Calls-to-Action (CTAs)

A “Call-to-Action,” also known as a CTA, is a link or button that you include in your text message to prompt your recipient to do an action.

SMS Messages: Message and data rates may apply. Message frequency depends upon your activity. For support, text HELP at 1-844-944-1477. To opt-out at any time, reply STOP.

This might include a link to go pay their open invoices, an opt-in or opt-out to a text message campaign, a connection to a website or other web property, a link to a calendar, and more.

  • Regentology will be sending clients text messages including but not limited to the explanation of our service, and informational and promotional content for the business. 
  • Clients can opt out by texting a keyword like “STOP” and “UNSUBSCRIBE” or by expressing their lack of interest in the call. 
  • A client might receive SMS text messages based on their activity or engagement.
  • When a client agrees to the communication policy, you agree to receive text messages from Regentology, and message and data rates may apply. 
  • Regentology can only attempt to contact consumers anytime a service is requested or is available.
  • Regentology may only send promotional text messages to contacts received through inbound queries on the website or other advertising pages used for lead generation

Call Recording

Regentology operates a telephone system that is capable of recording conversations for the achievement of various proper and lawful purposes, including (i) quality monitoring, (ii) training, (iii) compliance, and (iv) safeguarding purposes. Calls, incoming or outgoing, may be recorded, retained, and/or collected.

All calls, incoming and/or outgoing too and/or from Regentology, can be recorded. Under normal circumstances, a call will not be retrieved or monitored unless:

  • It is necessary to investigate a complaint;
  • It is part of a management quality check that our standards are being met;
  • It provides assurance of Regentology quality standards and policies.
  • There is a threat to the health and safety of staff and/or visitors and/or customers and/or vendors and/or for the prevention and/or detection of a crime;
  • It is necessary to check compliance with regulatory procedures;
  • It will aid Regentology employees in call handling through use in training and coaching our staff;
  • It is for safeguarding purposes; or
  • It is for helping to protect employees from abusive or nuisance calls.

Personal data collected in the course of recording activities will be processed fairly and lawfully in accordance with the relevant legislation, including GDPR. Data collected shall be:

  • Adequate, relevant, and not excessive;
  • Used for the purpose(s) stated in this policy only and not used for any other purposes;
  • Accessible only to managerial and/or senior staff such as our CEO, COO, legal department, accountants, and specifically authorized IT representatives.
  • Handled and managed confidentially;
  • Kept and/or stored securely; and
  • Not kept for longer than necessary and will be securely destroyed thereafter.

Where possible, we will inform the caller and/or the receiver of the call that the call will be monitored/recorded for quality/training purposes so that they have the opportunity to consent by continuing with the call or hanging up.

By continuing a call and/or accepting the current policy you freely and unconditionally consent that when receiving a call from Regentology and/or when you are calling Regentology, the call may be monitored or recorded for the purpose(s) stated in this policy.

Facebook Permissions

The Site and our mobile application may by default access your Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your accounts, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission.

Data From Apps Platforms

User information from social networking sites, communication apps, and other platforms, such as Apple’s Game Center, Facebook, Google+, Instagram, Pinterest, Twitter, Whatsapp, Viber, and WeChat including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. If you are using our mobile application, this information may also include the contact information of anyone you invite to use and/or join our mobile application.

Data From Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Interactions with Other Users

If you interact with other users of the Site and our mobile application, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.

Online Postings

When you post comments, contributions or other content to the Site or our mobile applications, your posts may be viewed by all users and may be publicly distributed outside the Site and our mobile application in perpetuity.

Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Site or our mobile application. These companies may use information about your visits to the Siteand our mobile application and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor our Privacy, Communication Policy, Terms of Use and any other applicable policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Business Partners

We may share your information with our business partners to offer you certain products, services or promotions.

Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

Sale or Bankruptcy

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline to honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt out by:

  • Noting your preferences at the time you register your account with the Site or our mobile application.
  • Logging into your account settings and updating your preferences.
  • Contacting us using the contact information provided below.

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

CONTACT US

If you have questions or comments about this Communication Policy, please contact us at: info@regentology.com

Compare Listings